CrocBookings
CrocBookings
Contents
CrocCodes ("we", "us", "our") operates the CrocBookings application ("App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the App.
By using the App, you consent to the practices described in this Policy. If you do not agree, please do not use the App.
| Data | When collected |
|---|---|
| Name | Account registration |
| Email address | Account registration and email verification |
| Phone number | Account registration |
| Business name and description | When registering a business |
| Service and pricing information | When creating services on the platform |
| Profile and logo images | When uploading photos to provider or business profiles |
| Booking details | When making or managing appointments |
| Data | Purpose |
|---|---|
| Device push notification token (FCM) | To send booking and status notifications |
| App theme preference | To remember your light/dark mode setting |
| Subscription status | To enforce the correct plan limits for business accounts |
When you subscribe to a paid plan, Apple or Google processes your payment and notifies us of your subscription status. We do not receive or store your full payment card details.
We use your personal information to:
We do not use your information for advertising, and we do not sell your personal data to any third party.
The App uses the following third-party services. Each has its own privacy policy:
We are not responsible for the privacy practices of these third parties. We encourage you to review their policies.
We retain your personal information for as long as your account is active or as needed to provide services. Specifically:
When you delete your account via the App, we permanently delete your profile, bookings, and associated data within 30 days. Some anonymised aggregate data (e.g. booking counts) may be retained for statistical purposes.
We implement appropriate technical and organisational measures to protect your personal information, including:
No method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
The App is not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information without parental consent, please contact us and we will take steps to remove that information.
Under the Protection of Personal Information Act (POPIA), you have the following rights regarding your personal information:
To exercise any of these rights, contact us at support@croccodes.co.za. You may also delete your account directly from the Profile screen in the App.
If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za.
Your data is stored on Google Firebase servers which may be located outside South Africa. Google is certified under internationally recognised data protection frameworks. By using the App you consent to your information being transferred to and processed in countries outside South Africa, provided that adequate protections are in place.
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page and notify you through the App. Your continued use of the App after changes are posted constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our Information Officer: