CrocBookings Support

Open the app and browse businesses from the home screen. Tap a business, then choose a service provider and the service you'd like. Select an available date on the calendar, pick a time slot, then tap Confirm Booking.

You must have a verified account to complete a booking. If you haven't verified your email yet, you'll be prompted to do so before the booking is confirmed.

Go to the My Bookings tab and find the booking you want to manage. Tap it to open the details, then select Cancel Booking.

To reschedule, cancel the existing booking and create a new one for the time that suits you. The business will be notified of any cancellations.

Some businesses require manual confirmation from the service provider before a booking is finalised. Pending means your request has been received and is awaiting confirmation.

Once the business accepts or proposes an alternative time, you'll receive a notification. If you don't hear back within 24 hours, feel free to contact the business directly.

You can browse businesses and view available slots as a guest, but you must sign in and verify your email address to confirm a booking. This helps ensure you receive booking confirmations and notifications.

Check that you've allowed notifications for CrocBookings in your iPhone's Settings → Notifications. Also confirm that your email address is verified in the app's Profile section.

If notifications are enabled and you still haven't received one, email us at support@croccodes.co.za with your account email and booking details.

Open the Requests tab on the business dashboard. Each pending booking is shown as a card with three actions:

1. Propose — suggest an alternative date or time to the client.
2. Decline — reject the request; the client will be notified.
3. Confirm Booking — accept the booking as submitted.

From the business dashboard, tap Manage Services. You can add a new service with a name, description, duration, and optional price. To edit an existing service, tap it in the list and update the details.

Go to the provider's profile in your dashboard and open Working Hours. Toggle each day on or off and set the start and end times. The calendar will only show booking slots within those hours.

Yes. In your business settings, set the Max bookings per client field. Clients who reach this limit won't be able to create new bookings until one of their active bookings is completed or cancelled.

If your subscription expires, your business listing will no longer appear in the client home screen search until the subscription is renewed. All existing bookings and data are retained. Renew your subscription from the dashboard to restore your listing immediately.

Open Leave Management from your business dashboard, select the provider, and add a leave period with start and end dates. Booking slots that fall within a leave period are automatically removed from availability.

On the login screen, tap Forgot password? and enter your email address. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive in your inbox.

To request account deletion, email us at support@croccodes.co.za with the subject line "Account deletion request" and the email address associated with your account. We'll process your request within 7 business days and permanently delete your personal data.

CrocBookings collects only the information needed to provide the booking service: your name, email address, phone number (optional), and booking history. We do not sell your data to third parties.

For full details, please read our Privacy Policy.